Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each product personally. We currently deliver in Karachi, Lahore, Islamabad, Rawalpindi, Gujranwala, Peshawar, Sialkot, Faisalabad, Multan, Hyderabad, Sargodha and Sahiwal.
What is the estimated delivery time of an online order?
- All orders are processed, and delivered within 3 to 6 working days of receiving the payment.
- While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us via Call or WhatsApp on 03042134279 or 03394009450Â (9:00am to 5:30pm Mon to Sat) for the latest update on your shipment, if we have already not gotten in touch with you.
- Order delivery may take 8-12 working days during the Sale period.
Are there any shipping charges or any additional hidden charges?
Standard shipping & fixing charges shall apply on all items.
Shipping Charges totally depend on the product weight, dimension, and your city.
How do I track my Online order?
- We try our best to deliver your product before you can even think ‘Where is it now?’ :) i.e. well within 3 to 5 working days of receiving payment. In case of any delay, we proactively call / email the customer to inform them the status of their order.
- In case you need to get the update, you can Call or WhatsApp us at 03042134279 or 03394009450 (9:00am to 5:30pm Mon to Sat) or email us at info@suidhagatales.com
What if I have received a damaged product?
- We work with professionals who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on Call or WhatsApp us at 03042134279 or 03394009450 (9:00am to 5:30pm Mon to Sat) or email us at info@suidhagatales.com.
- Our team will assess the damage and revert within stipulated time with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
- We, at Sui Dhaga Tales, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.